You have 30 days from the date of sale to request a refund of your unused pass or tickets.
In the case of pre-opening passes, you have 30 days from the date of sale to request a refund.
In the event that the facility fails to open, you have 30 days from the date of that public announcement to request a refund.
To request a refund, please send an email to [email protected] with your name, order number, and amount paid. Alternately, you can forward your original receipt email as proof of purchase. Please allow 5 business days for processing. If your refund is approved, you will receive a notification email from us. In the event your refund is not approved, you will receive a notification email with an attached reason for denying the refund.
Refunds will be returned to the method of payment. If you no longer have that card, please include this in your refund request, along with a mailing address and we will mail a check to you. We are not responsible for the time required for your financial institution to process the return and credit the funds to your account.
If you have questions about this policy or a specific refund request, please contact us at [email protected].
This policy is effective as of November 8, 2019. Last updated: November 8, 2019.